Política de reembolso

Refund Policy

We are a small business and we stand behind everything we sell. If something is wrong, if your cat does not like it, or if you simply changed your mind, we make it right. No hoops. Here is exactly how it works.

You Have 30 Full Days

Your 30-day window starts the day your order is delivered, based on the carrier's delivery confirmation — not the day you ordered. This is the same 30-day money-back guarantee you see on our product page. No difference between what we promise and what we do.

How to Get a Refund

Send one email to pawmi2807@gmail.com with your order number. That is it. No forms to fill out. No phone trees. No chat bots. A real person reads your email and responds within 1–2 business days.

Does It Need to Be Unused?

No. We want you to actually try it. The whole point is to see if your cat likes it. If they do not, that is a completely valid reason for a refund. You do not need to justify it.

Do I Need to Return It?

In most cases, no. Because of the size and shipping cost of this item, we usually do not ask for a return — we may simply ask for a photo. If a return is needed for a specific case, we will contact you with instructions first. Never send an item back without contacting us, as returns sent without instructions cannot be processed.

When Do I Get My Money Back?

Once your request is approved, refunds are processed within 3 to 5 business days. After that, your bank may take an additional 5 to 10 business days to show it on your statement. If it has been more than 10 business days after approval, email us and we will track it down.

What If My Order Arrives Damaged or Wrong?

Email us a photo of the issue. We will send a replacement at no charge or issue a full refund, whichever you prefer.

Can I Cancel My Order?

Yes. Orders can be canceled for a full refund within 12 hours of purchase, before they enter fulfillment. After that point the order is already on its way and our standard 30-day refund process applies instead.

Can I Exchange Instead?

We do not do direct exchanges right now. The fastest way is to request a refund and place a new order. Refunds are processed within 3 to 5 business days of approval.

Refused or Unclaimed Packages

If a package is refused at delivery, or goes unclaimed and is returned to sender, we will refund the cost of the product minus shipping costs already incurred.

Shipping Protection

Shipping protection is optional and added at checkout. Once an order has shipped, the shipping protection fee itself is non-refundable, though the product remains covered by our 30-day guarantee.

Questions

Email pawmi2807@gmail.com and we will get back to you within 1–2 business days.